Service Standards :

• Basic Standard: Maintain at all times in good condition - office areas, service areas, public areas, utility areas, fire exits, stairways, basements, lifts, car parking and external areas.
• Prestige Standard: High standard of cleanliness and appearance at all times including maintaining higher floor gloss levels – VIP board rooms, VIP Pantry, Reception areas, Lobbies and Top Management floors etc
• Hygiene Standard: Areas where a high hygiene standard is mandatory –Hospitals, sterile areas, toilets, kitchens, cafeteria, pantry, vending areas, first aid rooms .Waste bins, hidden surfaces, hinges, underside of workstations etc to be maintained free of dirt, stains, waste matter, watermarks and scale using appropriate cleaning and sanitizing materials

Complaint handling procedure :

• Establish a central point of contact for all information and monitor all services so that operating conditions are maintained and quality of service provisions recorded.
• Establishing / maintaining the necessary systems to log and record responses to problems as they occur as well as recording performance of equipment, systems and personnel
• Implementation of a complaint management system that maintains and evolves in line with the clients changing requirements over time
• Preparation of Evaluation reports, snag reports,recording & analyzing nature of complaints, prioritizing & attending to the same being the key elements to reduce complaints