• Handle Phone Calls
• Log Complaints
• Records Time

Complaint handling procedure:

• Establish a central point of contact for all information and monitor all services so that operating conditions are maintained and quality of service provisions recorded.
• Establishing / maintaining the necessary systems to log and record responses to problems as they occur as well as recording performance of equipment, systems and personnel
• Implementation of a complaint management system that maintains and evolves in line with the clients changing requirements over time
• Preparation of Evaluation reports , snag reports ,recording & analyzing nature of complaints , prioritizing & attending to the same being the key elements to reduce complaints